win17 Terms & Conditions

Introduction & Acceptance

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and win17 ("win17", "we", "us", "the Platform") governing your access to and use of the win17 website located at win17.io, including all associated services, games, sportsbook markets, financial tools and promotional offers made available through the platform (collectively, "Services").

By accessing win17 in any capacity — whether by browsing the website, creating an account, making a deposit, placing a bet, or participating in a promotion — you confirm that you have read, understood and agreed to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease using the Platform and its Services.

These Terms apply to all players accessing win17 from Bangladesh, including players in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur and Mymensingh. win17 reserves the right to restrict access from any jurisdiction at its sole discretion.

By registering an account on win17, you expressly acknowledge that you have read these Terms and agree to be legally bound by them.

Eligibility & Age Verification

Use of the win17 Platform is strictly restricted to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age. win17 enforces a minimum age of 21 for all players. This is a hard requirement and is not subject to exception under any circumstances.
• You are accessing the Platform as a private individual acting on your own behalf, not as a representative of any business or third party.
• You are not a resident of any jurisdiction in which participation in online gambling is prohibited by applicable law.
• You are not a current employee, contractor, officer or director of win17, nor an immediate family member of any such person.
• You are not subject to any self-exclusion agreement, cooling-off period or account closure that remains active on the win17 Platform.

win17 reserves the right to request documentary proof of age and identity at any time. Acceptable documents include a valid national identity card (NID), passport or birth certificate. Players who fail to provide satisfactory age verification documents within a reasonable timeframe specified by win17 may have their account suspended and any pending withdrawals placed on hold until verification is complete.

Any account found to be operated by a person under the age of 21 will be immediately and permanently closed. All funds held in such an account will be returned to the verified source of deposit after deducting any winnings generated, which will be forfeited in full.

Account Registration

To access win17's full range of Services — including placing bets, playing casino games and making deposits — you must register a personal account. Each individual may hold only one (1) active account on win17 at any time. The operation of multiple accounts by the same individual, whether under the same or different personal details, constitutes a serious breach of these Terms and will result in immediate closure of all associated accounts and forfeiture of all balances.

When registering, you are required to provide accurate, complete and current personal information, including your full legal name, date of birth, email address and mobile number. You must not provide false, misleading or incomplete information at any stage of the registration process. win17 may verify the accuracy of registration information against third-party identity databases and government records at any time.

You are solely responsible for ensuring that all information held in your account profile remains accurate and up to date. If any of your registration details change after account creation, you must update them promptly by contacting win17 customer support via live chat at [email protected].

win17 reserves the right to decline any registration application or to close any account without providing a reason, at its sole and absolute discretion.

Account Security & Responsibility

You are entirely responsible for maintaining the confidentiality of your win17 account credentials, including your username and password. You must not share your account login details with any other person for any reason. win17 strongly recommends that you use a strong, unique password for your account and that you enable any additional security features made available by the Platform.

All activity conducted through your account — including bets placed, deposits made, withdrawals requested and bonus claims submitted — will be deemed to have been authorised by you. If you suspect that your account has been accessed without your authorisation, you must notify win17 immediately by contacting customer support. win17 accepts no liability for losses arising from unauthorised account access where the Player has failed to take reasonable steps to protect their login credentials.

win17 employs 256-bit SSL encryption across all login sessions and financial transactions to protect account security. However, no digital security system is infallible and win17 cannot guarantee that the Platform will be free from unauthorised access in all circumstances. Players are encouraged to log out of their accounts after each session, particularly when accessing win17 from shared or public devices.

Deposits & Payment Methods

win17 accepts deposits exclusively in Bangladeshi Taka (BDT) via the following approved payment methods: bKash, Nagad, Rocket, Upay, Visa and Mastercard. win17 does not accept deposits in any other currency. No currency conversion fees are charged by the Platform on BDT deposits; however, your payment provider may apply their own transaction charges independently of win17.

The minimum deposit amount is ৳100. Maximum deposit limits may apply depending on the payment method used and the verification status of your account. Deposit limits applicable to your account at any given time are displayed within the Finance / Wallet section of the Platform following login.

Deposits made via bKash, Nagad and Rocket are typically credited to your win17 account balance within minutes of the transaction being confirmed by the respective payment provider. win17 is not responsible for delays caused by third-party payment processors, mobile network congestion or system outages beyond its control.

All deposits must originate from a payment method registered in your own name. win17 does not accept deposits from payment methods belonging to third parties. Deposits originating from unverified or third-party sources may be returned and the associated account may be suspended pending investigation.

win17 reserves the right to impose additional verification requirements before processing any deposit that triggers an internal risk or fraud alert. Such verification may include requesting proof of ownership of the payment method used.

Withdrawals

Withdrawal requests may only be submitted to a payment method that was previously used to make a deposit on your win17 account and that is registered in your own name. win17 does not process withdrawals to third-party accounts under any circumstances.

The minimum withdrawal amount is ৳500. Maximum withdrawal limits per transaction and per day may apply and are displayed within the Finance / Wallet section of your account. Withdrawals are processed in Bangladeshi Taka only.

win17 targets a processing time of 15 to 30 minutes for verified withdrawal requests submitted during normal operating hours. Withdrawals submitted during periods of high volume or outside standard processing windows may take longer. win17 does not guarantee any specific processing time and accepts no liability for delays caused by the recipient payment provider after funds have been dispatched.

Before any withdrawal is processed, win17 may require the Player to complete full identity verification (KYC), including submission of a government-issued photo ID and, where applicable, proof of address. Players are strongly advised to complete verification proactively rather than waiting until a withdrawal is pending.

win17 reserves the right to withhold or delay any withdrawal pending an investigation into suspected fraudulent activity, terms abuse, multi-accounting, or any other breach of these Terms. Where an investigation concludes that a breach has occurred, win17 may void any winnings associated with the breach and return only the net deposited funds, or in cases of serious fraud, no funds at all.

Bonuses & Promotions

win17 may offer bonuses, free bets, free spins, cashback offers, reload promotions and other promotional incentives to eligible players from time to time. Each promotion is subject to its own specific terms and conditions, which will be clearly published on the relevant promotion page or communicated via the channel through which the offer is delivered.

Unless stated otherwise in the applicable promotion terms, the following general bonus rules apply across all win17 promotions:

• Wagering requirements: Bonus funds must be wagered a specified number of times before any winnings derived from them become withdrawable. The applicable wagering multiplier is stated in the individual promotion terms.
• Eligibility: Bonuses are available to verified players aged 21 and above only. Players who have opted out of marketing communications or have active responsible gaming restrictions may not be eligible for certain offers.
• One bonus at a time: Only one bonus may be active on a player account at any given time, unless explicitly stated otherwise in the promotion terms.
• No cash alternative: Bonuses have no cash value and cannot be exchanged for cash except where the applicable wagering requirements have been fully satisfied.
• Expiry: All bonuses have an expiry date. Unused bonus funds and any associated winnings will be forfeited once the bonus expiry period has elapsed.
• Abuse prevention: win17 reserves the right to void any bonus and associated winnings where there is reasonable evidence that a player has abused a promotional offer, exploited a technical error, used automated software or coordinated play across multiple accounts to generate bonus value.

win17 reserves the right to modify, suspend or withdraw any promotion at any time without prior notice. Players who are found to have provided false information to obtain a bonus will have the bonus voided and their account reviewed for potential closure.

Betting & Gaming Rules

All bets placed on the win17 sportsbook and all wagers made on casino games are subject to the specific rules governing the relevant market or game type. These rules are accessible within the relevant game or market interface on the Platform. In the event of any conflict between these Terms and the specific rules of a game or market, the specific game/market rules will prevail in relation to that game or market.

win17 sportsbook bets are accepted at the odds displayed at the time the bet is confirmed by the system. Where a bet is placed and a system error results in incorrect odds being offered, win17 reserves the right to void the bet and return the stake to the player's account balance without liability for any potential winnings that would have accrued at the erroneous odds.

win17 casino games are supplied by independent third-party providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe and Ezugi. Game outcomes are determined entirely by the RNG systems operated by these providers. win17 does not control, influence or adjust game outcomes in any way. All disputes relating to specific game results must be raised first with win17 customer support, which will liaise with the relevant game provider as necessary.

win17 reserves the right to void any bet or game result where there is evidence of software malfunction, data feed error, human error in the setting of markets, or any other technical fault that materially affected the integrity of the outcome.

Prohibited Conduct

The following conduct is strictly prohibited on the win17 Platform. Engaging in any of the following may result in immediate account suspension, permanent closure, forfeiture of balances, and where applicable, reporting to relevant authorities:

• Providing false, misleading or fraudulent personal information at registration or at any subsequent stage.
• Operating multiple accounts simultaneously or under different identities.
• Using automated software, bots, scripts or artificial intelligence tools to interact with the Platform, place bets or exploit game mechanics.
• Collusion with other players to manipulate game outcomes, share cards, coordinate betting patterns or exploit bonus structures.
• Exploiting software errors, glitches or misconfigured odds for financial gain.
• Using the Platform for any purpose connected with money laundering, terrorist financing or any other criminal activity.
• Depositing funds originating from illegal activity or from payment methods not belonging to you.
• Attempting to charge back, reverse or otherwise dispute a deposit transaction after funds have been used on the Platform.
• Using the Platform on behalf of or for the benefit of any third party.
• Accessing the Platform using a VPN, proxy or other tool designed to mask your true geographic location or identity.

win17 employs advanced fraud detection and security monitoring systems. Suspicious activity is flagged automatically and reviewed by the win17 risk management team. Where prohibited conduct is confirmed, win17 will take all available remedial action including legal proceedings where the circumstances warrant it.

Responsible Gaming

win17 is committed to promoting responsible gaming among all players. Gambling should be an entertainment activity undertaken within the limits of what a player can comfortably afford to lose. win17 provides the following responsible gaming tools to all registered players:

• Deposit limits: Players may set daily, weekly or monthly deposit limits from within their account settings. Once a limit is set, it takes effect immediately and can only be reduced (not increased) without a mandatory cooling-off period.
• Session reminders: Players may configure time-based reminders that alert them when they have been active on the Platform for a specified duration.
• Self-exclusion: Players who feel they need a break from gambling may request a self-exclusion period of between one month and five years. During a self-exclusion period, the account will be suspended and all marketing communications will be suppressed.
• Account closure: Players may request permanent account closure at any time by contacting customer support.

Players aged 21 and above are the only individuals permitted to use the win17 Platform. 21+ only. If you feel that your gambling is becoming a problem, please contact the win17 support team at [email protected] or visit the Responsible Gaming page for guidance and resources.

Intellectual Property

All content on the win17 Platform — including but not limited to the win17 brand name and logo, website design, layout, graphics, text, game interfaces, software, data compilations and promotional materials — is the intellectual property of win17 or its licensors and is protected by applicable copyright, trademark and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the win17 Platform solely for your own personal, non-commercial gaming entertainment purposes in accordance with these Terms. No other use is permitted. You must not reproduce, redistribute, sell, publish, broadcast, transmit or make available to any third party any part of the win17 Platform or its content without the prior written consent of win17.

Limitation of Liability

To the fullest extent permitted by applicable law, win17, its officers, directors, employees, agents and licensors shall not be liable for any direct, indirect, incidental, special, consequential or punitive losses or damages arising from or in connection with your use of the Platform, including without limitation:

• Loss of funds resulting from gambling outcomes, whether in casino games or sportsbook markets.
• Temporary unavailability of the Platform due to scheduled or unscheduled maintenance, technical failures or force majeure events.
• Data loss, unauthorised account access, or security breaches where the Player has failed to take reasonable precautions.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers.
• Errors in third-party game software that affect game outcomes, where such errors are outside win17's reasonable control.

win17's total aggregate liability to any Player in connection with these Terms shall not exceed the total net deposits made by that Player to win17 in the twelve (12) calendar months immediately preceding the event giving rise to the liability claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable mandatory law, including liability for fraud or fraudulent misrepresentation.

Amendments to Terms

win17 reserves the right to amend, update or replace these Terms at any time. Where changes are material, win17 will provide reasonable notice to registered players by displaying a notification on the Platform or sending a communication to the email address registered on the player's account. The date of the most recent revision is displayed at the top of this page.

Your continued use of the win17 Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must stop using the Platform and contact customer support to close your account. win17 recommends that you review these Terms periodically to remain informed of any changes.

Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws applicable to online gaming operations serving the Bangladesh market. win17 does not make any representation that the Services are appropriate or available in all jurisdictions and accepts no responsibility for any use of the Platform in a jurisdiction where such use is unlawful.

Any dispute that cannot be resolved through win17's internal complaints process should be escalated in writing to the contact address set out in Section 15 below. win17 will endeavour to resolve all complaints fairly and within a reasonable timeframe.

Contact Information

If you have any questions about these Terms, wish to make a formal complaint, or need to contact win17 for any reason relating to your account or use of the Platform, please reach out to the win17 support team:

• Email: [email protected]
• Live Chat: Available 24/7 directly within the Platform following login
• Response time: win17 aims to respond to all email enquiries within 24 hours (Bangladesh Standard Time, UTC+6)

For responsible gaming enquiries, self-exclusion requests or urgent account security issues, the 24/7 live chat channel is recommended as the fastest route to assistance.